- Service Automation
We can create, organize, and automate any IT process, including preventive maintenance and support tasks. Setup agent monitors and issue alerts when thresholds or limits are reached.
- Inventory Analysis
We can compile and classify IT asset information with innovative SNMP agent technology. Also identify any SNMP enabled device in a network or subnet, and collect information on device type.
- Asset Management
We can identify, audit, and manage workstations, servers, printers, and routers; group assets by operating system, application or location for ease of management.
- Software Deployment
We can group and deploy tools and services to one computer or a group of computers without the need to schedule interruption to your end-users.
- Patch Management
We can identify, approve, and update or ignore software patches and hotfixes for a single work station or a group of machines.
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- Print Management
We can initiate, stop, or resume print activities. Access information on ink level, paper level, and number of pages printed.
- Help Desk Ticketing
We can provide the end user the ability to submit online help desk requests with screenshots in order to allow remote technical support to quickly resolve any customer issue within a Windows LAN or web-based environment.
- Client Reporting
We can provide all clients/customers detailed information for internal and external reporting, resource allocation, and increased control and visibility.
- Network Monitoring
We can discover, monitor, and control critical items in your
infrastructure through powerful monitors and scripts. So if a critical process or server stops running, we can send out emails or text messages to alert all interested parties.
- Virus/Malware Protection
We have an integrated product that will allow us to remotely monitor and access all virus/malware concerns for each computer.
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